IT Manager's Handbook, 3rd Edition by Bill Holtsnider, Brian D. Jaffe

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Note: Page numbers followed by b indicate boxes, f indicate figures and t indicate tables.

360 Reviews, 51, 51t Access control, security technologies, 215 Access database, DBMS, 135 Access issues, Help Desk, 277 Accessories consumerization support issues, 272 mobile user support, 274, 275 Access reviews ongoing maintenance, 221 security solutions, 218 Accountability employee performance reviews, 46 staffing and security, 223 Accounting Department budgeting process, 26, 165, 166 capital expenditures, 167 Closeout Report, 122 cloud computing, 148–149 company policies, 168 customer needs, 12 evaluation matrix, 177 hiring help, 66 IT manager decisions, 27 IT manager duties, 2 money gray issues, 168 “people to know,”, .

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